Google Support

 

Maciej Wilczyński

11:03 AM

Office 365 e-mail import keeps failing despite being able to import e-mail folders and everything being set up correctly

Mark Jan Aldrin

11:09 AM

Thanks for contacting Google Cloud Support. My name’s Mark Jan Aldrin, and I’ll be working with you today. I'm reading over your message right now. Was there anything else you'd like to add?

Maciej Wilczyński

11:09 AM

Not much. The migration process hangs on "Initializing" for a couple of minutes (which is normal, I think) and then enters a "fail loop" with the code 11001

Mark Jan Aldrin

11:10 AM

hi Maciej,

Maciej Wilczyński

11:10 AM

Hello

Mark Jan Aldrin

11:11 AM

how can i assist you today?

Maciej Wilczyński

11:11 AM

As I wrote, I try to migrate all my emails from Office 365 to G Suite

Maciej Wilczyński

11:11 AM

And I've been trying to for the past couple of days

Maciej Wilczyński

11:12 AM

However, despite me setting up everything according to your guides, the process keeps failing

Mark Jan Aldrin

11:13 AM

have you enable the less secure apps?

Maciej Wilczyński

11:13 AM

what do you mean?

Mark Jan Aldrin

11:13 AM

under securtiy.

Mark Jan Aldrin

11:14 AM

log in on the admin console

Mark Jan Aldrin

11:14 AM

under security.

Mark Jan Aldrin

11:14 AM

less secure apps

Maciej Wilczyński

11:14 AM

yes, it's enabled

Mark Jan Aldrin

11:15 AM

what is the error message your getting?

Maciej Wilczyński

11:15 AM

Failed (retrying), then error 11001 when I open up the details

Maciej Wilczyński

11:15 AM

Eventually it changes to "Failed"

Mark Jan Aldrin

11:18 AM

it sys smtp error

Maciej Wilczyński

11:18 AM

what does smtp have to do with Exchange migration?